Course Outline
Introduction to the Waiting Area - (Advanced)
This 2:20 video explains the key features of your Waiting Area, which is available on all Premium and Enterprise Plans. If you are on the Essentials or Standard Plan, feel free to skip this video
The Waiting Area is where group practices can manage clients waiting for (or participating in) telehealth calls. It is analogous to the waiting area of a physical practice, as it is a single space where your clients appear when visiting your practice.
This video explains how to:
- View clients currently waiting within your clinic’s waiting area and join them in a call.
- View details about the client, including their device information and internet connectivity.
- Send messages to guests in the Waiting Area and invite new clients to join the Waiting Area.
- Conduct a test call to check your device is ready for a call.
- Set upalerts to notify you when a new client has joined the waiting area.